TERMS & CONDITIONS

eBRAZO WEBSITE TERMS & CONDITIONS

Last Updated: 28 August 2026

1. INTRODUCTION

These Terms and Conditions govern your use of the eBrazo website and your purchase of products and services from:

eBrazo Connect SA (Pty) Ltd t/a eBrazo

By accessing or using our website, creating an account, requesting a quotation, placing an order or purchasing a product or service, you agree to these Terms and Conditions.

If you do not agree with these Terms and Conditions, please do not use the website or place an order.

2. ABOUT EBRAZO

Legal name: eBrazo Connect SA (Pty) Ltd
Trading name: eBrazo
Company registration number: 2025/823652/07

Physical address:
1925 EMatendeni Ward 12
UMvoti N2 Tollgate
KwaDukuza
KwaZulu-Natal
4450
South Africa

Email: admin@ebrazoconnectsa.com
Telephone: 075 008 1542
Website: ebrazoconnectsa.com

3. PRODUCTS AND SERVICES

eBrazo sells and provides a range of products and services, which may include:

technology products;
promotional products;
branding products and services;
gifts;
PPE;
workwear;
appliances;
printing-related products and services;
CV creation and editing;
document scanning;
digital products;
templates;
educational materials;
quotations and customised products; and
other products and services introduced by eBrazo from time to time.

The products and services available on the website may change without notice.

4. PRODUCT INFORMATION

We make reasonable efforts to ensure that product descriptions, specifications, photographs and other information displayed on the website are accurate.

However:

colours may appear differently depending on your screen;
product images may be illustrative;
specifications may change;
manufacturers may change product specifications;
availability may change; and
minor differences may occur between images and the actual product.

Where a product is supplied by a third-party manufacturer or supplier, the manufacturer's specifications may apply.

5. PRICES

Prices displayed on the website are subject to change.

Unless otherwise stated, applicable taxes, delivery charges or other additional costs will be indicated during the purchasing process or quotation process.

Where an error occurs in the price displayed for a product, eBrazo reserves the right to correct the error.

If an order has been affected by a significant pricing error, eBrazo will contact the customer before processing the affected order.

6. QUOTATIONS

eBrazo provides quotations for certain products and services.

A quotation may specify:

products or services;
quantities;
specifications;
pricing;
delivery or collection arrangements;
estimated timeframes;
validity period; and
other applicable conditions.

A quotation is not necessarily an acceptance of an order.

Unless otherwise stated on the quotation, quotations are subject to the validity period stated on the quotation.

Prices may change after a quotation expires.

Customised, branded or specially sourced products may be subject to additional conditions stated in the quotation.

7. CUSTOMER ACCOUNTS

Customers must create an account before placing an online order through the eBrazo website.

Customers are responsible for:

providing accurate information;
keeping account information up to date;
maintaining the confidentiality of login credentials;
preventing unauthorised access to their account; and
notifying eBrazo if they suspect unauthorised use of their account.

Account functions may include:

viewing orders;
managing addresses;
maintaining a wishlist; and
other account features made available by eBrazo.

eBrazo does not currently provide a customer wallet feature.

8. ORDERS

When you place an order through the website, you are submitting a request to purchase the selected products.

An order is not necessarily accepted merely because you have submitted it.

We may contact you if:

a product is unavailable;
information is incorrect;
payment cannot be verified;
there is a pricing or product error;
additional information is required; or
the order cannot reasonably be fulfilled.

Where an order cannot be fulfilled, eBrazo will take reasonable steps to inform the customer and, where applicable, arrange a refund.

9. PAYMENT

eBrazo may make various payment methods available, including:

Yoco;
card payments;
EFT;
direct deposit;
Payflex when introduced; and
other payment methods made available by eBrazo.

Orders may only be processed once the required payment or payment confirmation has been received, subject to the applicable payment method.

Payments processed by third-party payment providers are subject to the applicable provider's terms and conditions.

10. DELIVERY

eBrazo may deliver products to customers using third-party delivery providers.

Delivery partners may include RAM and other courier, logistics or fulfilment providers.

Certain suppliers or fulfilment partners may also deliver products directly to customers.

Delivery timeframes are estimates unless expressly stated otherwise.

Delays may occur because of:

courier delays;
supplier delays;
stock availability;
incorrect customer information;
weather;
public holidays;
unforeseen events;
or circumstances outside eBrazo's reasonable control.

Customers must provide an accurate delivery address and contact information.

11. COLLECTION

Customers may be permitted to collect orders from the eBrazo premises where the collection option is available.

Customers will be informed when an order is ready for collection.

Customers may be required to provide reasonable proof of identity, order information or payment confirmation before an order is released.

12. CUSTOM AND BRANDED PRODUCTS

Certain products may be customised, branded, printed, engraved or otherwise personalised.

Customers are responsible for ensuring that information, artwork, logos, names, colours, spelling and specifications supplied to eBrazo are correct.

Once a customer has approved artwork or specifications for production, changes may not be possible without additional costs or delays.

Customers must ensure that they have the necessary rights or permission to use any logos, images, trademarks, designs or other materials supplied to eBrazo.

13. CUSTOMER-SUPPLIED MATERIALS

Where a customer supplies artwork, photographs, logos, documents, text or other materials, the customer confirms that they have the necessary rights or permission to provide those materials for the requested service.

The customer remains responsible for the content of customer-supplied materials.

eBrazo may refuse to process material that appears to be unlawful, infringing, fraudulent, abusive or otherwise inappropriate.

14. CV CREATION SERVICES

eBrazo provides CV creation and editing services.

Customers are responsible for providing accurate information.

eBrazo may assist with formatting, presentation, editing and preparation of the CV but does not guarantee employment, interviews or job offers.

Customers should review their completed CV carefully before using it for applications.

Where eBrazo retains a customer's CV for convenience, retention does not guarantee permanent storage or availability.

15. DOCUMENT SCANNING

eBrazo may provide document scanning services.

Customers remain responsible for providing documents that they are legally entitled to have scanned.

Personal documents submitted for scanning are not intended to be permanently retained by eBrazo after completion of the service, subject to applicable legal requirements or an agreed legitimate retention purpose.

Customers should collect their original documents after the service where applicable.

16. DIGITAL PRODUCTS

eBrazo may introduce digital products in the future, including:

CV templates;
educational materials;
school assignments;
downloadable templates;
documents;
guides; and
other digital products.

Digital products may be supplied electronically rather than physically.

Specific conditions relating to a digital product, including permitted use, download limits, refunds and licensing, may be displayed on the relevant product page.

Customers may not reproduce, resell, redistribute or commercially exploit digital products unless expressly permitted by eBrazo.

17. INTELLECTUAL PROPERTY

Unless otherwise stated, content appearing on the eBrazo website, including:

logos;
branding;
text;
graphics;
photographs;
designs;
layouts;
product descriptions;
website materials; and
other original content

may be protected by intellectual property rights.

You may not reproduce, modify, distribute or commercially exploit eBrazo's protected content without appropriate permission.

This does not affect rights belonging to third parties, manufacturers, suppliers or customers.

18. WEBSITE USE

You agree not to use the website:

unlawfully;
fraudulently;
to impersonate another person;
to gain unauthorised access;
to interfere with website security;
to introduce malicious software;
to scrape or misuse website data;
to submit fraudulent orders;
to infringe intellectual property rights; or
in any way that may damage eBrazo or its customers.

19. THIRD-PARTY SERVICES

The website may contain or use services provided by third parties, including payment providers, analytics providers, delivery providers and technology providers.

Third-party services may operate under their own terms and privacy policies.

eBrazo is not responsible for the independent operation of third-party services outside its reasonable control.

20. AVAILABILITY OF THE WEBSITE

We aim to keep the website available and functioning properly.

However, we do not guarantee uninterrupted access.

The website may occasionally be unavailable because of:

maintenance;
updates;
technical problems;
hosting issues;
security incidents;
network problems; or
circumstances beyond our reasonable control.

21. LIMITATION OF LIABILITY

Nothing in these Terms and Conditions is intended to exclude or limit any right or protection that cannot lawfully be excluded or limited under South African law.

Subject to applicable law, eBrazo will not be responsible for losses caused by circumstances outside its reasonable control.

Nothing in these Terms and Conditions limits statutory consumer rights applicable under South African law.

22. CONSUMER RIGHTS

eBrazo recognises the rights and protections provided to consumers under applicable South African legislation, including the Consumer Protection Act 68 of 2008, where applicable.

Nothing in these Terms and Conditions is intended to unlawfully deprive a consumer of a statutory right.

The Consumer Protection Act applies to consumer transactions and provides various consumer rights and protections. (gov.za)

23. RETURNS, REFUNDS AND CANCELLATIONS

Returns, refunds, exchanges and cancellations are governed by eBrazo's Returns & Refunds Policy, together with applicable South African consumer law.

Certain customised, personalised or digital products may have specific return or cancellation conditions where permitted by law.

Customers should review the applicable Returns & Refunds Policy before purchasing.

24. PRIVACY

eBrazo processes personal information in accordance with its Privacy Policy and applicable South African privacy legislation, including POPIA.

Customers should read the Privacy Policy to understand:

what information eBrazo collects;
why it is collected;
how it is used;
how it is protected;
how long it may be retained; and
how customers can exercise applicable privacy rights.

25. MARKETING

Where applicable, eBrazo may send promotional communications through email, WhatsApp, SMS, newsletters or other communication channels in accordance with applicable law.

Customers may opt out of marketing communications.

Service-related communications, such as order confirmations, quotations and delivery information, may still be sent where necessary to provide the requested service.

26. CHANGES TO THESE TERMS

eBrazo may update these Terms and Conditions from time to time.

The latest version will be published on the website.

Changes will not unlawfully remove rights that have already accrued to consumers.

27. GOVERNING LAW

These Terms and Conditions are governed by the laws of the Republic of South Africa.

Any dispute will be dealt with in accordance with applicable South African law and the rights and remedies available to the parties.

28. CONTACT DETAILS