eBRAZO PRIVACY POLICY

Last Updated: 28 August 2026

PRIVACY POLICY

1. Introduction

eBrazo Connect SA (Pty) Ltd, trading as eBrazo ("eBrazo", "we", "us", "our"), respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains how we collect, use, store, disclose and protect personal information when you:

• visit or use our website;

• create an account on our website;

• purchase products or services from us;

• request a quotation;

• contact us;

• communicate with us through email, WhatsApp, telephone or other communication channels;

• use our printing, branding, CV creation, scanning or other services;

• subscribe to our newsletter or marketing communications; or

• otherwise interact with eBrazo.

This Policy is intended to explain our privacy practices in accordance with applicable South African law, including the Protection of Personal Information Act 4 of 2013 (POPIA).

POPIA establishes requirements concerning accountability, processing limitation, purpose specification, further processing, information quality, openness, security safeguards and data-subject participation.

2. Who We Are

Legal name: eBrazo Connect SA (Pty) Ltd
Trading name: eBrazo
Company type: Private company
Physical address:
1925 EMatendeni Ward 12,
UMvoti N2 Tollgate,
KwaDukuza, KwaZulu-Natal, 4450, South Africa

Website: ebrazo­connectsa.com
Email: admin@ebrazoconnectsa.com
Telephone: 075 008 1542

Information Officer

Name: Ntuthuko Ernest Gumede
Email: admin@ebrazoconnectsa.com
Telephone: 075 008 1542

eBrazo's Information Officer is responsible for overseeing the organisation's compliance with applicable information-protection requirements and handling privacy-related enquiries and requests.

3. Information We Collect

Depending on how you interact with us, we may collect different categories of personal information.

3.1 Customer and contact information

This may include:

• first name;

• surname;

• email address;

• telephone/mobile number;

• physical address;

• delivery address;

• billing information;

• company name;

• quotation information;

• correspondence with us.

3.2 Website account information

If you create an account on our website, we may process information associated with your account, including:

• account details;

• order history;

• saved addresses;

• wishlist information;

• account preferences; and

• information necessary to manage your account.

Customers may create accounts and use account functions such as My Orders, My Addresses and My Wishlist.

We do not currently offer a customer wallet function.

3.3 Information submitted for services

When you use our services, you may provide information necessary for us to perform the requested service.

For example, customers may provide information for:

• CV creation;

• CV editing;

• document scanning;

• printing;

• copying;

• branding;

• quotations;

• promotional products;

• workwear and PPE;

• other products and services.

4. CV Information

When eBrazo creates or edits a CV for a customer, the customer may provide personal information such as employment history, qualifications, contact details and other information contained in the CV.

We process this information for the purpose of providing the requested CV service.

Where we retain a customer's CV after completion of the service, this is primarily for the customer's convenience, including allowing us to make future amendments without requiring the customer to pay for the creation of an entirely new CV.

Retention of a CV does not constitute a guarantee that the CV will always be available.

Customers should therefore retain their own copy of their CV.

We may delete retained CVs where they are no longer required, where deletion is requested, where retention is no longer appropriate, or where we are required to do so by applicable law.

5. Scanned Personal Documents

Customers may ask eBrazo to scan personal documents.

We understand that these documents may contain highly private information.

Unless retention is required by law or otherwise expressly agreed for a legitimate business purpose, eBrazo does not intend to retain copies of customers' personal documents after the scanning service has been completed.

Scanned personal documents will therefore be deleted or securely disposed of after the service, subject to any legally required retention.

Customers should notify us if they require a document to be retained for a specific legitimate purpose.

6. Why We Collect Personal Information

We may process personal information for purposes including:

• providing products and services;

• creating and managing customer accounts;

• processing orders;

• processing quotations;

• processing payments;

• arranging deliveries;

• arranging customer collections;

• communicating with customers;

• responding to enquiries;

• creating and editing CVs;

• providing document scanning and printing services;

• maintaining customer order records;

• managing customer relationships;

• processing returns, refunds and complaints;

• preventing fraud, abuse and unlawful activity;

• improving our website, products and services;

• complying with legal and regulatory obligations;

• accounting and record keeping;

• sending marketing communications where permitted and where applicable consent has been obtained; and

• other purposes reasonably connected to the services requested by the customer.

7. Lawful Processing

eBrazo will process personal information only where there is a lawful basis for doing so.

Depending on the circumstances, processing may be necessary because:

• the customer has consented;

• processing is necessary to perform a contract with the customer;

• processing is necessary to take steps at the customer's request before entering into a contract;

• processing is necessary to comply with a legal obligation;

• processing is necessary to protect legitimate interests where permitted by law; or

• another lawful basis under applicable legislation applies.

Consent may be withdrawn where consent is the applicable basis for processing.

Withdrawal of consent does not affect the lawfulness of processing that took place before withdrawal.

8. Quotations

When you request a quotation from eBrazo, we may collect information necessary to prepare and communicate the quotation.

This may include:

• name;

• company name;

• contact details;

• product/service requirements;

• delivery or collection requirements; and

• other information required to prepare the quotation.

Quotation information may be retained for legitimate business, accounting, contractual and legal purposes.

9. Payments

eBrazo may use third-party payment providers and payment methods, including:

• Yoco;

• Payflex, when introduced;

• card payments in-store;

• EFT;

• direct deposits; and

• other payment methods that may be introduced.

Where payment is processed through a third-party payment provider, that provider may process payment information in accordance with its own privacy terms.

eBrazo does not intend to store customers' full card numbers or card security information on our own systems.

Payment information may be processed by the relevant payment provider for purposes of authorising and completing the transaction.

10. Delivery and Collection

We may provide delivery through third-party logistics or delivery partners, including RAM and other delivery providers.

Certain suppliers or fulfilment partners may also arrange delivery directly to customers where applicable.

Where necessary to fulfil an order, we may provide a delivery partner with information such as:

• customer name;

• delivery address;

• telephone number;

• order information; and

• information necessary to complete delivery.

We will limit information shared with delivery partners to information reasonably necessary for fulfilment of the order.

11. Third-Party Service Providers

eBrazo may use third-party service providers to operate and support the business.

These may include:

• Google/Gmail;

• WhatsApp;

• Google Analytics;

• Yoco;

• delivery providers;

• Wix and its technology/service providers;

• payment providers;

• accounting or business-management systems;

• Meta/Facebook services;

• email marketing providers such as Mailchimp if introduced in future; and

• suppliers and fulfilment partners where required to complete an order.

Third parties may process information according to their own privacy policies and applicable legal requirements.

We will take reasonable steps to use service providers appropriate to the services being provided and to protect personal information.

12. Marketing

eBrazo may communicate with customers regarding:

• new products;

• promotions;

• special offers;

• services;

• business announcements;

• newsletters; and

• other marketing communications.

Where applicable, customers will be provided with an opportunity to opt out of marketing communications.

Customers may request that eBrazo stop sending direct marketing communications to them.

Unsubscribing from marketing communications does not necessarily prevent us from sending important transactional or service-related communications, such as order confirmations, quotations, payment information, delivery notifications or other necessary communications.

13. Cookies and Analytics

Our website may use cookies and similar technologies.

Cookies may be used for purposes such as:

• website functionality;

• remembering preferences;

• account functionality;

• security;

• analytics;

• understanding website usage; and

• improving our website and services.

We may use services such as Google Analytics and other website technologies for analytics and website improvement.

Where required, we will obtain consent for non-essential cookies through our website cookie controls.

14. Information Security

eBrazo takes reasonable technical and organisational measures to protect personal information against:

• loss;

• misuse;

• unauthorised access;

• unauthorised disclosure;

• alteration;

• destruction; and

• other unlawful processing.

However, no electronic transmission or storage system can be guaranteed to be completely secure.

Customers should also take reasonable steps to protect their own account credentials and information.

15. How Long We Keep Information

eBrazo will not retain personal information indefinitely without a legitimate reason.

Information may be retained for as long as reasonably necessary for:

• the purpose for which it was collected;

• providing the requested service;

• maintaining customer records;

• contractual requirements;

• accounting and financial requirements;

• legal and regulatory obligations;

• resolving disputes;

• preventing fraud; or

• other legitimate business purposes permitted by law.

When personal information is no longer reasonably required and there is no legal reason to retain it, we may securely delete, destroy or anonymise it.

Different categories of information may therefore have different retention periods.

16. Customer Rights

Subject to applicable law, customers may have rights concerning their personal information, including the right to:

• request access to personal information held about them;

• request correction of inaccurate or incomplete information;

• request deletion where legally permissible;

• object to certain processing;

• request restriction of processing in appropriate circumstances;

• withdraw consent where processing is based on consent;

• object to direct marketing;

• complain about the handling of personal information; and

• exercise other rights provided by applicable law.

Requests should be directed to:

Information Officer
Ntuthuko Ernest Gumede
eBrazo Connect SA (Pty) Ltd t/a eBrazo
Email: admin@ebrazoconnectsa.com
Tel: 075 008 1542

We may need to verify the identity of a person making a request before providing access to personal information.

17. Children's Information

Our services are primarily directed at the general public and businesses.

We do not knowingly collect personal information from children where such collection would be unlawful.

Where personal information relating to a child is required for a legitimate service, eBrazo will handle such information in accordance with applicable legal requirements.

18. Personal Information of Other People

If you provide eBrazo with another person's personal information, for example information belonging to an employee, colleague, family member or customer, you should ensure that you are authorised to provide that information to us and that the processing is lawful.

19. Information Breaches

If eBrazo becomes aware of a security compromise involving personal information, we will assess the incident and take reasonable steps to contain, investigate and address it.

Where applicable law requires notification to affected data subjects and/or the Information Regulator, the required notifications will be made.

20. Complaints

If you believe that eBrazo has processed your personal information unlawfully or has not adequately addressed your privacy concern, you should first contact our Information Officer:

admin@ebrazoconnectsa.com
075 008 1542

You may also have the right to lodge a complaint with the Information Regulator of South Africa.

The Information Regulator provides PAIA/POPIA guidance and complaint procedures through its official channels.

21. Changes to This Privacy Policy

eBrazo may update this Privacy Policy from time to time to reflect:

• changes to our services;

• changes to our technology;

• changes to our business practices;

• changes to applicable legislation; or

• regulatory requirements.

The latest version will be made available on our website.

22. Contact Us

For privacy-related questions, requests or complaints:

eBrazo Connect SA (Pty) Ltd t/a eBrazo

Information Officer:
Ntuthuko Ernest Gumede

Email:
admin@ebrazoconnectsa.com

Telephone:
075 008 1542

Physical Address:
1925 EMatendeni Ward 12,
UMvoti N2 Tollgate,
KwaDukuza, KwaZulu-Natal, 4450,
South Africa.

Website:
ebrazoconnectsa.com