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PAIA MANUAL

eBRAZO PAIA MANUAL

Last Updated: 28 August 2026

PAIA MANUAL

1. LIST OF ACRONYMS

IO – Information Officer

PAIA – Promotion of Access to Information Act 2 of 2000, as amended

POPIA – Protection of Personal Information Act 4 of 2013

Regulator – Information Regulator of South Africa

Republic – Republic of South Africa

2. INTRODUCTION

This PAIA Manual has been prepared in accordance with the requirements of the Promotion of Access to Information Act 2 of 2000 (PAIA), as amended.

The purpose of this Manual is to provide information about:

  • eBrazo Connect SA (Pty) Ltd t/a eBrazo;

  • the records held by eBrazo;

  • the categories of records that may be available without a formal PAIA request;

  • the procedure for requesting access to records;

  • the applicable fees and procedures;

  • the contact details of eBrazo's Information Officer; and

  • the rights and remedies available to persons requesting access to information.

The Information Regulator's private-body template identifies these as key purposes of a PAIA Manual.

3. ABOUT EBRAZO

3.1 Legal name

eBrazo Connect SA (Pty) Ltd

3.2 Trading name

eBrazo

3.3 Company type

Private Company

3.4 Registration number

2025/823652/07

3.5 Physical address

1925 EMatendeni Ward 12
UMvoti N2 Tollgate
KwaDukuza
KwaZulu-Natal
4450
South Africa

3.6 Website

https://ebrazoconnectsa.com

3.7 General contact

Email: admin@ebrazoconnectsa.com
Telephone: 075 008 1542

4. INFORMATION OFFICER

The Information Officer of eBrazo is:

Name: Ntuthuko Ernest Gumede
Position: Information Officer
Email: admin@ebrazoconnectsa.com
Telephone: 075 008 1542

The Information Officer is responsible for overseeing eBrazo's obligations relating to PAIA and POPIA, including the handling of requests for access to information and personal information.

eBrazo's Information Officer has been registered with the Information Regulator.

Information Officer registration number: 2026-065491

5. THE PURPOSE OF PAIA

PAIA promotes the constitutional right of access to information held by public and private bodies, subject to lawful limitations.

This Manual is intended to help a person understand:

  1. what information eBrazo holds;

  2. which records may be available without a formal request;

  3. how to request access to records;

  4. who to contact regarding a request; and

  5. what procedures apply to a request.

6. BUSINESS ACTIVITIES

eBrazo operates as a private business providing products and services to consumers, individuals and businesses.

The business activities may include:

  • technology products;

  • promotional products;

  • branding services;

  • printing and related services;

  • gifts;

  • PPE;

  • workwear;

  • office and business products;

  • appliances;

  • digital products;

  • CV creation and editing;

  • document scanning;

  • quotations;

  • online sales;

  • physical product sales;

  • delivery services;

  • customer collection;

  • and related business services.

The range of products and services may change as the business develops.

7. CATEGORIES OF RECORDS HELD BY EBRAZO

eBrazo may hold records relating to the following categories.

7.1 Company and corporate records

These may include:

  • company registration information;

  • company incorporation records;

  • statutory records;

  • company policies;

  • internal procedures;

  • governance records;

  • Information Officer records;

  • PAIA and POPIA compliance records.

Access to these records remains subject to applicable legislation and any grounds for refusal under PAIA.

7.2 Financial records

These may include:

  • invoices;

  • quotations;

  • receipts;

  • accounting records;

  • payment records;

  • financial statements;

  • supplier records;

  • customer account records;

  • tax-related records; and

  • transaction records.

7.3 Customer records

These may include:

  • customer names;

  • contact details;

  • account information;

  • order history;

  • delivery information;

  • collection information;

  • quotations;

  • correspondence;

  • customer enquiries;

  • complaints;

  • returns and refund records;

  • wishlist information;

  • and information submitted through the website.

7.4 Website and online account records

These may include:

  • customer account information;

  • order history;

  • saved addresses;

  • wishlist information;

  • website enquiries;

  • form submissions;

  • website usage information;

  • and relevant technical information.

7.5 Supplier and service-provider records

These may include:

  • supplier details;

  • quotations;

  • purchase records;

  • invoices;

  • contracts;

  • correspondence;

  • delivery information;

  • and service-provider information.

7.6 Employee and personnel records

Where applicable, these may include:

  • employment records;

  • personnel information;

  • payroll records;

  • leave records;

  • employment contracts;

  • disciplinary records;

  • training records;

  • and other employment-related information.

Access to personal or confidential employee records may be restricted where permitted by law.

7.7 Marketing records

These may include:

  • newsletter subscriptions;

  • marketing preferences;

  • consent records;

  • unsubscribe requests;

  • promotional communications;

  • and customer communication records.

7.8 Service records

These may include records relating to:

  • CV creation;

  • CV editing;

  • printing;

  • scanning;

  • branding;

  • promotional products;

  • quotations;

  • and other services provided by eBrazo.

Personal documents supplied for scanning are not intended to be permanently retained after the scanning service has been completed, subject to applicable legal requirements.

8. RECORDS AUTOMATICALLY AVAILABLE

Certain information may be made available by eBrazo without requiring a formal PAIA request.

This may include information published on:

  • the eBrazo website;

  • product pages;

  • service pages;

  • publicly available business contact information;

  • public announcements;

  • publicly available policies;

  • promotional material;

  • social media pages; and

  • other information that eBrazo intentionally makes publicly available.

Examples include:

  • company contact details;

  • products and services offered;

  • business information;

  • opening/contact information;

  • website policies;

  • privacy information;

  • PAIA Manual;

  • and other information deliberately published by eBrazo.

The availability of information on the website does not mean that confidential or personal information will be disclosed.

9. RECORDS AVAILABLE IN TERMS OF OTHER LEGISLATION

Certain records may be available in terms of legislation applicable to eBrazo.

Such legislation may include, where applicable:

  • Companies Act 71 of 2008;

  • Promotion of Access to Information Act 2 of 2000;

  • Protection of Personal Information Act 4 of 2013;

  • Consumer Protection Act 68 of 2008;

  • Electronic Communications and Transactions Act 25 of 2002;

  • Basic Conditions of Employment Act 75 of 1997;

  • Income Tax Act 58 of 1962;

  • Value-Added Tax Act 89 of 1991; and

  • other legislation applicable to eBrazo's activities.

The existence of a record does not automatically mean that access must be granted. Access remains subject to the applicable legislation and any lawful grounds for refusal.

10. REQUESTING ACCESS TO RECORDS

A person requesting access to a record held by eBrazo must submit the request to the Information Officer.

Requests should be sent to:

Information Officer
eBrazo Connect SA (Pty) Ltd t/a eBrazo
Email: admin@ebrazoconnectsa.com
Telephone: 075 008 1542

The Information Regulator states that requests for access to records should be made using the prescribed Form 2 – Request for Access to Record.

The prescribed forms are available from the Information Regulator's PAIA resources.

Information Regulator – PAIA Forms and Guidance

11. INFORMATION TO BE PROVIDED IN A REQUEST

A request should sufficiently identify:

  • the record requested;

  • the subject matter of the record;

  • the relevant date or period, where applicable;

  • the identity of the requester;

  • the form in which access is requested; and

  • any other information reasonably required to identify the requested record.

Where the request concerns another person's personal information, eBrazo may require appropriate authority or other information necessary to determine whether access may lawfully be granted.

12. PERSONAL INFORMATION REQUESTS

Where a person requests access to their own personal information, eBrazo will process the request in accordance with applicable PAIA and POPIA requirements.

Requests for access to personal information may also be subject to identity verification and other lawful requirements.

eBrazo's Privacy Policy provides additional information concerning data-subject rights and requests.

13. FEES

Where a fee is legally applicable to a request, eBrazo will communicate the applicable fee and payment requirements to the requester.

Fees may include applicable:

  • request fees;

  • access fees;

  • copying fees;

  • search and preparation costs where permitted;

  • postage or delivery costs where applicable; and

  • other fees permitted under applicable regulations.

No person will be charged a fee merely because they ask eBrazo a general privacy or information question where no charge is legally applicable.

14. GROUNDS FOR REFUSAL

eBrazo may refuse access to a record where PAIA permits or requires such refusal.

This may include circumstances involving:

  • protection of another person's personal information;

  • protection of confidential information;

  • protection of commercial information;

  • protection of trade secrets;

  • protection of intellectual property;

  • protection of privileged information;

  • safety and security considerations;

  • legally protected information;

  • or other grounds permitted by PAIA.

A refusal will not be made simply because a record is inconvenient or commercially sensitive; the refusal must be based on an applicable legal ground.

15. THIRD-PARTY INFORMATION

Where a requested record contains information relating to another person or third party, eBrazo may be required to consider that person's rights before granting access.

Where required, eBrazo may take steps to notify the relevant third party and consider any representations made.

16. DECISION ON A REQUEST

The Information Officer will consider the request and determine whether access can lawfully be granted.

Where access is granted, eBrazo will provide the record in the form reasonably requested, where practicable.

Where access is refused, the requester will be informed of the decision and the applicable reasons and remedies.

17. REMEDIES AVAILABLE TO REQUESTERS

If a requester is dissatisfied with a decision concerning access to information, the requester may have the right to lodge a complaint with the Information Regulator or pursue another remedy available under applicable law.

The Information Regulator provides procedures and forms for PAIA complaints.

18. PROTECTION OF PERSONAL INFORMATION

eBrazo recognises that information-access rights must operate alongside the protection of personal information.

Personal information will therefore be handled in accordance with POPIA and eBrazo's Privacy Policy.

eBrazo will take reasonable steps to prevent unauthorised access, disclosure, alteration, loss or destruction of personal information.

19. INFORMATION SECURITY

eBrazo takes reasonable technical and organisational measures to safeguard information in its possession.

These measures are intended to protect information against:

  • unauthorised access;

  • loss;

  • misuse;

  • unlawful disclosure;

  • alteration;

  • destruction; and

  • other unlawful processing.

20. PAIA MANUAL AVAILABILITY

This PAIA Manual will be made available:

  • on the eBrazo website;

  • at eBrazo's physical business premises; and

  • through the Information Regulator's PAIA Manual system where applicable.

The Information Regulator states that organisations must make their PAIA Manuals available through their websites and have physical copies available at their offices.

21. LANGUAGES

This Manual is initially prepared in English.

Where reasonably required and applicable, eBrazo may make information available in additional South African official languages, taking into account the requirements applicable to PAIA Manuals.

The Information Regulator provides PAIA guidance and materials in multiple South African official languages.

22. UPDATES TO THIS MANUAL

eBrazo may update this Manual when:

  • the business changes;

  • new categories of records are introduced;

  • contact details change;

  • the Information Officer changes;

  • applicable legislation changes;

  • regulatory requirements change; or

  • additional information becomes necessary.

The latest version will be made available on the eBrazo website.

23. CONTACT DETAILS

eBrazo Connect SA (Pty) Ltd t/a eBrazo

Information Officer:
Ntuthuko Ernest Gumede

Email: admin@ebrazoconnectsa.com

Telephone:
075 008 1542

Physical address:
1925 EMatendeni Ward 12
UMvoti N2 Tollgate
KwaDukuza
KwaZulu-Natal
4450
South Africa

Website:
ebrazoconnectsa.com

24. APPROVAL

Organisation: eBrazo Connect SA (Pty) Ltd t/a eBrazo

Information Officer: Ntuthuko Ernest Gumede

Effective date: 28 August 2026

Version: 1.0

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