SHIPPING & RETURNS
Shipping methods
At ebrazo.com we understand that receiving your products quickly is important to you, and you deserve to know how much shipping will cost and how it will work before pressing "check out". We make every effort to provide transparency and ensure you receive your order as soon as possible.
Shipping Rates
For local orders R1000- and above are shipped free of charge throughout South Africa.
For orders R999-99 and below, there will be a flat Rate of R70-00 for shipping throughout South Africa.
Shipping Timeframes
All orders are processed within 1-2 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.
Our estimated delivery time is 2-5 working days. Deliveries take place between 08h00 and 17h00 on weekdays (Monday to Friday, excluding public holidays). Our courier will provide an approximate delivery day but unfortunately cannot provide the exact day and time. Please note couriers can be delayed during busy periods.
How We Ship
We work with main South Africa based courier partners such as The Courier Guy. If for any reason we need to use an alternate method of shipping, we will contact you directly.
Where We Ship
We deliver nationwide throughout South Africa, provided our courier is able to deliver to your address as standard. Please note that our courier partners can only deliver to a physical address, not a P.O. Box. Our courier may not be able to deliver as standard to certain locations, for example remote outlying locations and areas deemed high risk. In these cases, we will contact you to make alternate arrangements and can typically deliver to a nearby courier depot where you can collect your package. Our ability to deliver is always subject to certain factors, including the supply of accurate delivery address details. We are unfortunately not able to ship to customers outside of South Africa.
Order Status and Tracking
Once you place your order, you will immediately receive an order confirmation email from us as well as a payment confirmation email directly from Payfast. Once your product has shipped, you will receive a second shipping confirmation email with tracking details either directly from us or from our courier.
At any time you can contact us for a shipping update. Please provide your number should you wish to get a telephonic update.
If you haven’t received your order within 5 days of receiving your shipping confirmation email, please contact us with your name and order number, and we will look into it for you immediately.
Refunds, Returns, and Exchanges
We accept returns for a different product, store credit, or a refund for up to 30 days after delivery, provided that the item is unused and in its original condition. We will refund the full order amount minus the delivery and shipping costs for the return. Please refer to our full refund, return, and exchange policy for further information.
If you have any further questions, please don't hesitate to contact us.
Return & Exchange Policy
If you’re looking to return or exchange your order for whatever reason, we're here to help. We offer free returns within 30 days of purchase. You can return your product for a different product, store credit, or a refund.
To initiate a return, please complete the following steps:
1. Reply to your order confirmation email to indicate which products you would like to return, or contact us directly
2. Send confirmation of your collection address
3. Send all necessary items back on the agreed collection day
Please note the following exceptions to our return and refund policy:
- Discounted items are final and cannot be returned or exchanged
- Returned items must be returned in original product packaging
- Returned items must be in original, resaleable condition and have no visible signs of wear or use
Additional Information:
- Refunds, replacements product, or store credit will be processed once the items have been received back and verified
- Refunds are issued less the cost of delivery and return shipping
- We ask customers to wrap items carefully for return to ensure that they remain in original condition once returned to us
- Lost or damaged returns will be assessed and verified as per reason given
- It will take up to 10 working days after we receive the returned goods to process a refund and for it to reflect on your account
- If your order arrives damaged in any way or if the product is not as described, please contact us with your order number and a photo of the item. We address these on a case-by-case basis and will try our best to work towards a satisfactory solution. Once we have inspected the product and validated your return, we can arrange to deliver the correct and undamaged product to you (assuming it is available) or refund you, depending on your preference